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Shipping Policy

Effective Date: June 25 2025
Last Updated: June 25 2025

Thank you for supporting the Norse Pagan Fellowship. This Shipping Policy explains how we handle the shipment of merchandise and materials purchased through our website.

1. Processing Times

  • Orders are typically processed within [X business days] after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • If there is a delay (such as a backordered item), we will notify you by email.

2. Shipping Methods & Delivery

  • We currently ship within Canada (and optionally to the United States / International if you choose).

  • Orders are shipped via Canada Post or another reliable courier.

  • Standard shipping times vary by location:

    • Within Alberta: 3–5 business days.

    • Elsewhere in Canada: 5–10 business days.

    • International orders (if available): 10–21 business days, depending on destination and customs processing.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on order weight, size, and destination.

  • From time to time, we may offer flat-rate shipping or free shipping promotions.

4. Order Tracking

  • Once your order ships, you will receive an email with tracking information (if applicable).

  • Tracking may not be available for all shipping methods.

5. Local Pickup

  • For local members in the [Stony Plain / Edmonton area], we may offer free local pickup at fellowship events or gatherings.

  • Details and availability will be provided at checkout or in your confirmation email.

6. International Shipping

  • International customers are responsible for any customs duties, taxes, or import fees.

  • Delivery times may be affected by customs delays beyond our control.

7. Damaged, Lost, or Incorrect Orders

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [Insert Contact Email].

  • We may request photos of damaged items for claims.

  • Lost packages should be reported as soon as possible so we can work with the carrier.

8. Returns & Exchanges

Please see our Return & Refund Policy for information about returning or exchanging items.

9. Contact Us

If you have any questions about shipping, please reach out to us at:

Norse Pagan Fellowship
Email: info@norsepaganfellowship.ca
Phone: 780-978-6474
Mailing Address: 126 St. Andrews Dr. Stony Plain, Alberta T7Z 1K6

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